Last updated: 2026

1. Introduction

Autowin Panel Beating respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy applies when you use our website, submit an enquiry, request a quotation, contact us by phone, email or WhatsApp, or provide information for vehicle repair, accident assessment or insurance repair assistance.

2. Information We May Collect

Depending on how you interact with us, we may collect the following types of personal information:

• Your name and surname.
• Your contact number, email address and WhatsApp details.
• Your vehicle information, including make, model, registration number and damage details.
• Photos or documents you send to us relating to vehicle damage, repair quotations or insurance claims.
• Information included in enquiry forms, quotation forms, email messages, WhatsApp messages or phone conversations.
• Basic website usage information, where applicable.

3. How We Use Your Information

We use personal information for legitimate business and customer service purposes, including:

• Responding to enquiries and quotation requests.
• Assessing vehicle damage and preparing repair-related feedback.
• Assisting with panel beating, spray painting, accident repair and insurance repair support.
• Communicating with you about your repair, quotation, booking or enquiry.
• Keeping internal records relating to repairs, assessments and customer service.
• Improving our website, services and customer experience.
• Complying with legal, regulatory or operational requirements where applicable.

4. WhatsApp, Email And Phone Communication

When you contact Autowin Panel Beating through WhatsApp, email or telephone, we may use the information you provide to respond to your enquiry, assist with repair arrangements, request additional details, provide quotations or communicate about the repair process.

If you send photos, documents or vehicle damage details through WhatsApp or email, these may be used to assess your enquiry and support repair or quotation processes.

5. Sharing Of Information

We do not sell your personal information. We may share relevant information only where necessary for repair, quotation, operational, legal or insurance-related purposes.

• Relevant Autowin Panel Beating staff or representatives.
• Service providers who help us operate our website, systems or communication channels.
• Insurance-related parties where necessary for repair or claim support.
• Legal, regulatory or official parties where required by law.

6. Storage And Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

No electronic transmission or storage method is completely secure, but we aim to apply reasonable safeguards appropriate to the nature of the information.

7. Retention Of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, repair records, quotation history, insurance repair support, operational record keeping and legal or regulatory requirements.

8. Website Links

Our website may contain links to external websites, platforms or communication services, including WhatsApp and Google Maps. We are not responsible for the privacy practices, content or security of third-party websites or services.

9. Cookies And Website Data

Our website may use basic cookies or similar technologies to support website functionality, performance, analytics or user experience. You may be able to manage cookies through your browser settings.

10. Your Rights

Subject to applicable law, you may request access to your personal information, ask for inaccurate information to be corrected, or request that information be deleted where legally permitted.

11. Contact Details

For questions about this Privacy Policy or how your information is handled, please contact Autowin Panel Beating:

• Office: 012 943 5833
• Emergency: 083 216 2897
• Emergency: 064 549 3023
• Email: info@autowin.co.za
• Address: 78 Beethoven St, Hartbeespoort, 0216
• Open in Google Maps

12. Updates To This Policy

Autowin Panel Beating may update this Privacy Policy from time to time. The latest version published on this website will apply from the date it is made available.