Last updated: 2026

1. Purpose Of This Policy

Autowin Panel Beating respects the privacy of customers, website visitors, suppliers and other people who communicate with us. This policy explains how we collect, process, store, protect and, where necessary, share personal information.

This policy applies to personal information submitted through our website, enquiry forms, WhatsApp, email, telephone calls, repair quotations, accident repair requests, insurance repair assistance and related business communication.

2. Responsible Party

For purposes of POPIA, Autowin Panel Beating is the responsible party for personal information collected and processed by the business, unless another party is clearly responsible for a specific processing activity.

3. Personal Information We May Process

Depending on your interaction with us, we may process the following personal information:

• Name and surname.
• Contact number, WhatsApp number and email address.
• Vehicle make, model, year, registration number and repair-related details.
• Photos of vehicle damage or accident-related damage.
• Insurance claim details where provided by you.
• Quotation, repair, booking and communication records.
• Information contained in website forms, email messages, WhatsApp messages or documents sent to us.
• Basic website usage information, where applicable.

4. Why We Process Personal Information

We process personal information for specific and legitimate business purposes, including:

• Responding to enquiries and quotation requests.
• Assessing vehicle damage and preparing repair-related feedback.
• Providing panel beating, spray painting, chassis repair, dent repair, bumper repair and accident repair services.
• Assisting with insurance repair quotations and repair-related claim support.
• Communicating with customers about bookings, quotations, assessments and repairs.
• Keeping records required for operational, accounting, service, warranty or legal purposes.
• Improving our website, communication and customer service processes.
• Complying with applicable legal or regulatory obligations.

5. Lawful Basis For Processing

Autowin Panel Beating processes personal information where there is a lawful basis to do so. This may include processing that is necessary to respond to your request, perform a service, comply with a legal obligation, pursue legitimate business interests, or where you have provided consent.

6. Consent

Where consent is required, we aim to obtain it in a clear and appropriate way. By submitting your details through our website, WhatsApp, email or other communication channels, you authorise us to use the information for the purpose for which it was provided.

You may withdraw consent where processing is based solely on consent. Withdrawal of consent may limit our ability to assist with certain requests, quotations or repair-related services.

7. Direct Marketing

Autowin Panel Beating may only send direct marketing communications where permitted by law, where we have a lawful basis to do so, or where you have consented. You may opt out of marketing communications where applicable.

8. Sharing Personal Information

We do not sell personal information. We may share personal information only where necessary and appropriate, including with:

• Authorised Autowin Panel Beating staff or representatives.
• Service providers who assist with website hosting, forms, communication, administration or operational support.
• Insurance-related parties where relevant to an accident repair or claim support process and where information has been provided for that purpose.
• Professional advisers, auditors or legal representatives where required.
• Authorities or regulators where required by law.

9. Security Safeguards

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration or destruction. These safeguards may include controlled access to communication channels, business records, website form submissions and internal administration systems.

No electronic communication or storage system can be guaranteed as completely secure. However, we aim to apply reasonable safeguards appropriate to the type of information being processed.

10. Retention Of Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or for a longer period where required or permitted by law. This may include retaining information for repair records, customer service history, quotations, accounting, legal, warranty or insurance-related purposes.

11. Accuracy Of Information

We aim to keep personal information accurate and up to date where reasonably possible. Please notify us if your contact details, vehicle details or other relevant information changes.

12. Your POPIA Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Ask us to correct or update inaccurate personal information.
• Object to certain processing of your personal information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where consent is the basis for processing.
• Lodge a complaint with the Information Regulator of South Africa.

13. Complaints

If you believe your personal information has not been handled appropriately, please contact us first so we can try to resolve the matter. You may also contact the Information Regulator of South Africa if you are not satisfied with the outcome.

14. Contact Details

For POPIA-related questions or requests, please contact Autowin Panel Beating:

• Office: 012 943 5833
• Emergency: 083 216 2897
• Emergency: 064 549 3023
• Email: info@autowin.co.za
• Address: 78 Beethoven St, Hartbeespoort, 0216
• Open in Google Maps

15. Updates To This Policy

Autowin Panel Beating may update this POPIA Policy from time to time. The latest version published on this website will apply from the date it is made available.