Last updated: 2026

Our Approach To Dispute Resolution

Autowin Panel Beating aims to resolve concerns, complaints and disputes fairly, professionally and as quickly as reasonably possible.

We encourage customers to first allow us the opportunity to review and resolve any concern internally before escalating the matter externally.

What You Need To Do

• Submit your complaint or dispute in writing.
• Email all relevant information to complaints@autowin.co.za.
• Provide all supporting documents, quotations, repair details, correspondence and photographs where applicable.
• Clearly explain the issue and the outcome you are requesting.

Our Internal Dispute Resolution Process

External Dispute Resolution

If a matter cannot be resolved internally, customers may consider approaching the relevant independent dispute resolution or consumer protection bodies where applicable.

Depending on the nature of the dispute, this may include:

• Motor Industry Ombudsman of South Africa (MIOSA)
• Consumer Protection Bodies
• National Consumer Commission
• Relevant industry regulatory or dispute resolution structures

Important Notes

Autowin Panel Beating is a motor body repair business and not an insurer or underwriting entity.

Where disputes relate to insurance claims, policy wording, insurer approvals, underwriting decisions or claim rejections, final decisions may rest with the relevant insurer, administrator, assessor or authorised financial services provider.

Autowin Panel Beating will cooperate reasonably with dispute resolution processes where appropriate.

Conclusion

Autowin Panel Beating values fairness, professionalism and customer communication. We aim to resolve disputes responsibly and transparently while maintaining professional standards throughout the process.