Terms & Conditions

☎ 012 943 5833
Autowin Panel Beating

Terms & Conditions

These Terms & Conditions explain the general terms that apply when using this website, contacting Autowin Panel Beating, requesting quotations, and engaging with our repair-related services.

Last updated: 2026

1. Introduction

These Terms & Conditions apply to your use of the Autowin Panel Beating website and to enquiries, quotation requests, repair-related communication and services provided by Autowin Panel Beating.

By using this website, submitting an enquiry, contacting us by telephone, email or WhatsApp, or requesting assistance, you agree to these Terms & Conditions.

2. Business Information

Autowin Panel Beating provides panel beating, body repairs, spray painting, colour matching, dent repairs, bumper repairs, chassis straightening, private vehicle repairs, fleet repair support and insurance repair assistance.

Our business contact details are:

3. Website Use

This website is provided for general information, customer communication and enquiry purposes. You agree not to use this website for unlawful, harmful, fraudulent, abusive or disruptive purposes.

Autowin Panel Beating may update, change, suspend or remove website content at any time without prior notice.

4. Enquiries And Form Submissions

When submitting an enquiry, quotation request or repair assessment request, you agree to provide accurate, complete and current information. This may include your name, contact details, vehicle details, photos of damage, claim information and other information needed to respond to your request.

Autowin Panel Beating may contact you by phone, email or WhatsApp in response to your enquiry or to request additional information.

5. Quotations And Estimates

Any quotation, estimate, repair guidance or preliminary pricing provided by Autowin Panel Beating is based on the information available at the time. This may include customer descriptions, photos, visible damage, initial inspection details or information provided by an insurer.

A quotation may change if additional damage is discovered, hidden damage becomes visible, parts prices change, additional labour is required, insurer instructions change, or if further work is required after inspection or dismantling.

6. Vehicle Inspection

Some vehicle damage may not be visible from photographs or initial external inspection. Autowin Panel Beating may need to physically inspect, assess or dismantle parts of a vehicle before confirming the full repair scope.

No preliminary assessment should be treated as a final repair diagnosis unless confirmed in writing after proper inspection.

7. Insurance Repairs

Autowin Panel Beating may assist with insurance-related repair quotations and repair support. However, all insurance approvals, authorisations, claim decisions, claim payments and policy-related outcomes remain subject to the relevant insurer, assessor, claim handler and policy terms.

Autowin Panel Beating does not guarantee that an insurance claim will be approved, paid or processed within a specific time frame.

8. Parts And Supplier Availability

Repair timelines and pricing may be affected by parts availability, supplier delays, manufacturer availability, courier delays, paint or material availability, or other third-party factors outside our direct control.

Autowin Panel Beating will not be responsible for delays caused by unavailable parts, delayed supplier delivery, insurer authorisation delays or circumstances beyond reasonable control.

9. Bookings And Repair Timelines

Repair dates and turnaround times are estimated based on workshop availability, repair complexity, parts availability, approval status and operational capacity. Any estimated completion date is not a guaranteed completion date unless expressly confirmed in writing.

Additional work, hidden damage, parts delays or insurer requirements may extend repair timelines.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact, vehicle and claim information.
  • Providing clear photos and documentation where requested.
  • Removing valuables and personal belongings from the vehicle before repairs commence.
  • Ensuring the vehicle is available for assessment or repair at the agreed time.
  • Responding to requests for approval, information or documents where needed.
  • Complying with insurer requirements where repairs are insurance-related.

11. Payments

Where payment is required directly from the customer, payment terms will be communicated by Autowin Panel Beating. Work may be subject to deposit requirements, approval, insurance authorisation, final payment or other agreed payment arrangements.

Vehicles may only be released once payment arrangements have been completed, unless otherwise agreed in writing.

12. Warranty And Workmanship

Autowin Panel Beating aims to provide professional workmanship and quality repairs. Any workmanship-related warranty or repair guarantee will depend on the nature of the repair, parts used, vehicle condition, insurer instructions and any specific written terms provided at the time.

Warranty or guarantee terms may not apply to damage caused after repair, unrelated vehicle issues, wear and tear, customer misuse, third-party work, mechanical failures, rust, prior poor repairs or conditions outside the repair scope.

13. Vehicle Collection

Customers must collect their vehicle within the agreed or reasonable collection period after being notified that repairs are complete. Storage, security, additional costs or administrative arrangements may apply if a vehicle is not collected within a reasonable time.

14. Limitation Of Liability

To the maximum extent permitted by law, Autowin Panel Beating will not be liable for indirect loss, consequential loss, loss of income, loss of use, claim rejection, insurer delay, supplier delay, inconvenience, third-party platform issues, or losses arising from inaccurate or incomplete information provided by the customer.

15. Website Content And Intellectual Property

All website text, layout, branding, graphics, images and content are provided for Autowin Panel Beating’s business purposes. You may not copy, reproduce, distribute or use website content for commercial purposes without written permission.

16. Third-Party Links And Platforms

This website may link to WhatsApp, Google Maps or other third-party platforms. Autowin Panel Beating is not responsible for the content, privacy practices, availability, security or operation of third-party websites or services.

17. Privacy And Personal Information

Personal information submitted to Autowin Panel Beating is handled in accordance with our Privacy Policy and POPIA Policy. By submitting information to us, you acknowledge that it may be used to respond to enquiries, provide quotations, assist with repair-related services and maintain business records.

18. Changes To These Terms

Autowin Panel Beating may update these Terms & Conditions from time to time. The latest version published on this website will apply from the date it is made available.

19. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes will be dealt with according to applicable South African law and procedure.

20. Contact Details

For questions about these Terms & Conditions, please contact Autowin Panel Beating:

Terms Contact

For questions about these Terms & Conditions, contact Autowin Panel Beating at info@autowin.co.za or call 012 943 5833.